Refund policy
Refusing Delivery
You have the right to refuse to accept a product if it does not match the product displayed on our website or the product you ordered. The conformity of the delivered product with the product displayed on the website or ordered by you must be verified at the time of delivery in the presence of our company representative.
If the delivered product does not match the product ordered, you have the right to refuse delivery. In such cases, we will provide a replacement product or a suitable alternative as soon as reasonably possible. If we are unable to provide a replacement or an alternative acceptable to you, the purchase price of the product will be refunded within no later than 3 (three) business days.
Returns and Exchanges
Upon the customer's request, the store shall provide additional information about the purchased product, including instructions for use, safety guidelines, storage conditions, and any other relevant information.
The customer has the right to withdraw from a distance contract without providing any reason within 14 (fourteen) calendar days. This period begins on the day the customer, or a third party designated by the customer (other than the carrier), takes possession of the goods.
The customer must notify us of their intention to return the product in writing through electronic communication.
A return request may be submitted within 14 (fourteen) days of delivery. After submitting the return request, the customer must return the product within no later than 14 (fourteen) calendar days.
A product may be returned provided that:
- The product may be opened but must be undamaged and fully suitable for resale;
- The product must not have been significantly damaged or rendered defective as a result of the customer's use;
- The product must be returned in its original packaging.
The customer is responsible for returning the product to the store or to a third party designated by the store.
Refunds
The store shall refund the customer the full amount paid without undue delay and no later than 14 (fourteen) calendar days from receiving the customer's notice of withdrawal from the contract.
Refunds will be issued using the same payment method that was used for the original purchase.
The customer may choose either:
- A refund; or
- A replacement product (an alternative product).
Return Shipping Costs
The store will bear the full cost of returning the product.
Additional Terms
The store is not required to reimburse any additional costs incurred because the customer chose a delivery method that is more expensive than the standard delivery option offered by the store.
The store may withhold the refund until it has received the returned product or until the customer provides proof that the product has been returned, whichever occurs first.